REFUND POLICY
1. RETURN ELIGIBILITY
We want you to be completely satisfied with your purchase from Modestly Muslim. If for any reason you are not, we offer a 7-day return policy. To be eligible for a return, the item must be unused, unworn, and in the same condition as received. We trust that our customers are honest about their products being unworn and unused.
2. TIME FRAME
You have 7 calendar days from the date you received your order to initiate a return.
3. HOW TO INITIATE A RETURN
To initiate a return, please contact our customer support team at mmodestlymuslim@gmail.com. Please provide your order number, the item(s) you wish to return, and the reason for the return.
4. RETURN SHIPPING
Customers are responsible for return shipping costs. Please ensure that the item is well-packaged to prevent damage during transit. We recommend using a trackable shipping service.
5. REFUND PROCESS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and the order amount will automatically be applied to your original method of payment. Please allow a few business days for the refund to reflect on your account.
6. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately for assistance. We will provide instructions on how to proceed based on the specific situation.
7. CONTACT US
If you have any questions regarding our refund policy, please contact our customer support team at mmodestlymuslim@gmail.com.
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Thank you for shopping with Modestly Muslim!